Returns
Not completely satisfied with your order? And would you like to return your order for a refund? No worries! We have an easy return policy. 

Unfortunately, ordered items cannot be exchanged. If you want a different size, style or color, we advise you to place a new order via our webshop and return the previously received item!

 Follow the steps below to return your order:

  1. Register your return request by emailing us at ejvworld4u@hotmail.com.

Please note: if you do not request your return by email, we will not be able to process the return.

  1. Stick the return label* that we will send you by email on your return package. Reuse the original shipping box for this.
  2. Then take the package to a post office of your choice. Keep the proof of shipment and the track and trace code.
    *: Note: this is not a pre-paid label. The shipping costs are for your own account.

For more information about your order, shipping, returns or other questions you can always email us at ejvworld4u@hotmail.com

You can return the jewelry up to 14 calendar days after receiving your order. The product can only be returned unused and in its original packaging. Byelainev.com reserves the right to refuse returned items.

Earrings can unfortunately not be returned or exchanged due to hygienic reasons.

Do I need to pay for the return?
We only have free returns with PayPal. Didn’t pay with Paypal? Then are you responsible for the return costs.

Refund Policy

If you have purchased anything on byelainev.com, but:

  • didn’t receive the right products, or
  • didn’t receive your products within the guaranteed delivery time (45 days), you get a full refund from us.

However we can’t give you full refund under the following circumstances:

  1. Your order didn’t arrived due to factors within your control (for example you provided us with the wrong shipping address).
  2. Your order didn’t arrived due to one or other circumstances outside the control of byelainev.com (for example not cleared by customs, or natural disasters).
  3. Your order has been placed within a sale. In this case you can still change your order amount for other products.

Want to refund your order? Check our “Return” page.

Questions? Contact us at: ejvworld4u@hotmail.com We are happy to help!

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